Help centre
Frequently asked questions
Quick answers about sending parcels, rider applications, payments, tracking, corporate accounts, and privacy — for customers, riders, and receivers in Edmonton.
General
What BringYa is and where we operate.
Accounts & registration
Creating an account, phone verification, and sign-in.
Booking a delivery
How to send a parcel from pickup to confirmation.
Payments & pricing
Cash, card, refunds, coupons, and corporate wallet.
Tracking & delivery
Tracking links, PIN verification, and delivery completion.
Becoming a rider
Applications, documents, approval, and going online.
Rider jobs & earnings
Accepting jobs, active deliveries, pay, and cash.
Corporate & business
Business accounts, wallets, and band pricing.
Safety, privacy & legal
Prohibited items, privacy, and policies.
Help & troubleshooting
When something goes wrong or you need a person.
Still need help?
Our Edmonton-based team can help with deliveries, rider applications, billing, and account issues.