Rider guide

How to register, apply, and complete deliveries as a BringYa rider.

• Website: https://bringya.ca
• This guide: https://bringya.ca/guides/rider
• Apply page: https://bringya.ca/become-a-rider
• Support: support@bringya.ca
• Service area: Edmonton, Alberta

Rider applications happen in the BringYa mobile app, not on the website. The same app is used for customers and riders.

Personal senders: customer guide. Businesses: corporate guide.

1. Who can apply

You can apply if you:

• Are 18 or older
• Have a verified BringYa customer account
• Can deliver parcels in Edmonton
• Can provide documents our team may request (licence, registration, insurance, and others)
• Can set up a bank account for payouts (see section 6)

Creating an account does not make you a rider. Phone verification is not rider approval. Rider Mode unlocks only after an admin approves your application.

2. Create your account

If you already send packages with BringYa, skip to section 3.

1. Download BringYa from the App Store or Google Play.
2. Register with:
3. Full name
4. Phone number
5. Email
6. Password and confirm password
7. Acceptance of Terms and Privacy Policy
8. Enter the 6-digit SMS code.
9. You now have a customer account. Next, apply as a rider from Account.

You can also create the account first on https://bringya.ca/register, then open the app to apply.

3. Apply to become a rider

1. Open the BringYa app and sign in.
2. Go to Account.
3. Tap Become a Rider.
4. Complete the application:

Personal

• Full legal name
• Date of birth
• Residential address, city, province, postal code
• Your verified phone and email are already on the account

Vehicle

• Vehicle type
• Make, model, year, colour
• Plate number (when the vehicle has one)

Availability

• Preferred service area
• Typical hours you can work

When everything is filled in, tap Submit.

Your status will be Submitted / Under review. You cannot go online or accept jobs yet.

Until you are approved you can reopen Rider application from Application & documents and update the details if something changes.

4. Documents

Our team reviews every application. They may request one or more of:

• Driver's licence
• Vehicle registration
• Vehicle insurance
• Driver abstract
• Background check
• Profile photo
• Work eligibility
• Other supporting documents

When documents are requested:

1. Open Account > Application & documents.
2. Read any notes on the card.
3. Upload a clear photo or file. A driver's licence may ask for both sides — follow the buttons on the card. Your profile photo is a live selfie with the front camera (not a gallery picture).
4. Each upload goes straight to review. When everything needed is in, the application moves to Documents submitted.

If a document is rejected, you get a notification. Read the reason, upload a replacement, and it goes back to review.

Expired required documents can block you from going online. Renew them before they expire.

5. Approval

When you are approved:

• You receive a notification
• Rider Mode unlocks in the app

If the application is rejected, you will see the reason. Reapply only if the message says reapplication is allowed, or contact support@bringya.ca.

6. Set up your payout bank account

BringYa pays riders to your Canadian bank account. You must finish this before you can go online or accept jobs.

1. In Rider Mode, open Earnings > Payout bank account (or the prompt on Home).
2. Tap Set up / Continue setup. The bank setup opens inside the app.
3. Confirm the prefilled BringYa business details. You do not need your own company or website.
4. Add your identity details and bank account. You may be asked for a selfie or ID photo.
5. Tap Back to BringYa when done.

Status shows as Verified when you are ready. Action required means something is still needed: tap Continue setup and finish the listed items.

7. Switch to Rider Mode

Approved riders can switch between:

• Customer Mode — send your own parcels
• Rider Mode — accept and complete jobs

Use the mode switch at the top of the Home screen or in Account.

8. Go online

In Rider Mode, Home shows:

• Online / offline toggle
• Nearby request count
• Today's earnings and completed deliveries
• Your rating
• Any active job
• A notifications bell (same inbox as Customer Mode)

To receive requests

1. Switch to Rider Mode.
2. Turn Online.
3. Stay inside the service area with location enabled.
4. Allow notifications so new-request alerts can ring even when the app is closed.

You cannot go online if:

• The application is not approved
• You are suspended
• A required document is expired
• Your payout bank account is not verified yet

You can stay online while on a job. You can take more than one delivery at a time up to the limit shown in the app (see section 11).

Turn Offline when you stop working.

9. Requests

The Requests tab lists open jobs you can take. Use the filters at the top:

Each request card shows:

• Estimated earning for you
• Distance to pickup, and the trip on a map
• Pickup and drop-off
• Package size
• Payment method (cash or card)
• Order number
• Pickup date and time for scheduled jobs, in Edmonton time, even if your phone is set to another time zone
• A bonus chip when extra pay applies to that job

Tap Accept to take the job, or Decline to hide it for you. Declining does not affect other riders.

Only one rider can take each job. If someone else accepts first (or dispatch assigns it), the card disappears.

If a scheduled pickup time has already passed, the card shows a Pickup now banner. Treat it as a deliver-now job.

10. Scheduled deliveries

Customers can book a pickup for a later time. You can accept these ahead of time.

After you accept a scheduled job:

• It moves to Active > Upcoming until closer to pickup
• You stay available for other jobs until the app marks you busy for that pickup
• You can hold one scheduled job at a time
• You get reminders before pickup
• Closer to the time, you get Head to your scheduled pickup

Be at the pickup on time. If you have not tapped Arrived at pickup after the pickup time, dispatch may remove you from the job and give it to another rider. You get a Delivery removed notification.

If you cannot make a scheduled pickup, tell support as early as possible so the customer can be looked after.

11. More than one delivery at a time

You can carry several live deliveries at once, up to the limit shown in the app.

• New jobs you accept are added to your route
• Active shows a route strip with every stop; the current stop is highlighted
• Tap Do this one first on an order to move it to the front of your route
• You must finish the current stop before acting on another one (the button shows Finish current stop first)
• The app may suggest a nearby job that fits. Accept it to add it, or dismiss it

Customers see their place in your queue and an updated arrival time.

12. Complete a job

Follow the buttons on the Active tab. Do not skip steps.

1. Navigate to pickup
2. Arrived at pickup — you must be close to the pickup. If you are too far, the app shows how far away you are.
3. Take pickup photo, then Confirm pickup.
4. Cash jobs: collect cash from the sender at pickup. Tap Cash collected from sender and confirm the amount before you leave.
5. Navigate to drop-off
6. Arrived at drop-off — again, you must be close to the drop-off.
7. Enter the delivery PIN (when required). The receiver has this PIN from their tracking link or SMS. You will not see it in advance.
8. Take drop-off photo, then Complete delivery.

If the app will not let you arrive and you are truly at the stop (for example poor GPS in a tower), contact support. Dispatch can allow the step for that order.

If you lose network:

1. Reconnect.
2. The app refreshes the current order.
3. Continue from the latest status.

13. Contact the customer

On an active job, use Call, SMS, or Chat to reach the sender. Chat messages are saved on the order and visible to support.

Be polite and brief. Do not share personal contact details beyond what the app shows.

14. Jobs from dispatch

BringYa dispatch can:

• Assign a job to you directly. You get a Delivery assigned to you notification. Open Active to start.
• Reassign a job to you from another rider (Delivery reassigned to you)
• Remove you from a job before you arrive at pickup. You get a Delivery removed notification. You do not need to go to that pickup.

15. Earnings, tips, bonuses, and payouts

Your earning for each job is shown on the request before you accept.

In Earnings you can see:

• Today, this week, and past earnings
• Delivery pay per job
• Tips — customers can tip after delivery
• Bonuses, when BringYa runs them (first ride, extra pay on some jobs, referrals, or a one-off from BringYa)
• Cash collected and history

Payouts go to your verified bank account on BringYa's payout schedule. Some riders are paid manually by e-Transfer instead; BringYa will tell you if that applies to you.

For cash jobs, you keep the cash you collected. BringYa settles the difference with you. Keep amounts accurate.

16. Ratings

Customers rate you after delivery (1–5 stars, optional tags and comments). Your profile shows average score, number of ratings, and recent feedback.

Low ratings may be reviewed by admin. Be professional, communicate, and handle parcels carefully.

17. Disputes

A customer can open one dispute per delivery (for example damaged, missing, late, or wrong address).

• You see Dispute open on the order in Active > History
• Open it to read the messages and reply with your side and any details
• BringYa decides the outcome
• After it is resolved, you see Dispute resolved and the outcome

Pickup and drop-off photos protect you. Always take clear photos.

18. If you are suspended

Admin can suspend a rider (for example after a serious complaint or expired documents).

• You receive a notification with the reason
• You cannot go online or take new jobs
• You can still use Customer Mode unless the whole user account is also suspended

When you are unsuspended, you receive another notification. You start offline — turn online when you are ready.

If your user account is suspended, you will not be able to sign in again after the session ends. Contact support.

19. Rider navigation (app)

20. Common problems

21. Quick checklist

• ✓Download BringYa and verify your phone
• ✓Account > Become a Rider
• ✓Submit vehicle and address details
• ✓Upload requested documents
• ✓Wait for approval notification
• ✓Set up your payout bank account (Verified)
• ✓Switch to Rider Mode and go online
• ✓Accept a job, arrive at pickup, take the pickup photo
• ✓Collect cash from the sender if it is a cash job
• ✓Arrive at drop-off, enter the PIN, take the drop-off photo, complete
• ✓For scheduled jobs, be at pickup on time
• ✓Check Earnings for pay, tips, and bonuses