How to register and send a small parcel with BringYa. This guide is for personal customers (not businesses).
- Website: https://bringya.ca
- Support: support@bringya.ca
- Service area: Edmonton, Alberta (and nearby active zones)
If you are a pharmacy, grocery, or other business that needs staff logins and prepaid km rates, use the corporate customer manual instead.
1. What you can do
With a customer account you can:
- Send one small parcel from a pickup address to a drop-off address
- See the fare before you confirm
- Pay with cash or card (when enabled)
- Track the rider live
- Share a private tracking link with the receiver (no app required)
- Give the receiver a delivery PIN so only they can complete the drop-off
- Rate the rider after delivery
BringYa is for small parcels only — not freight, pallets, or multi-stop routes.
2. Create an account
You can register in the BringYa mobile app (iPhone or Android) or on the website.
Option A — Mobile app (recommended)
- Download BringYa from the App Store or Google Play.
- Open the app and tap Create an account / Register.
- Enter:
- Full name
- Phone number
- Password and confirm password
- Accept the Terms of Service and Privacy Policy.
- Submit. BringYa sends a 6-digit SMS code to your phone.
- Enter the code. Your phone is now verified and the account is ready.
Option B — Website
- Go to https://bringya.ca/register.
- Enter the same details as above and accept Terms and Privacy.
- Enter the SMS code when asked.
- You are signed in and taken to your account.
Tips
- Use a phone number you can receive SMS on. The code expires after a few minutes.
- If you do not get the code, wait for the cooldown and tap Resend.
- You must be 18 or older.
3. Sign in
- App: open BringYa and sign in with your phone number and password.
- Web: https://bringya.ca/login.
Forgot your password? On the website tap Forgot password? and follow the SMS reset steps. In the app, use the forgot-password option on the sign-in screen.
If the app says your phone is not verified, enter the new SMS code. You cannot book until the phone is verified.
4. Send a package
On the website
- Sign in and go to Book (https://bringya.ca/account/book), or tap Book a delivery from Overview.
- Follow the steps:
| Step | What to enter |
|---|---|
| Pickup | Address where the rider collects the parcel. You can pick a saved address. |
| Drop-off | Destination address. |
| Receiver | Receiver name and phone (required). Email, unit, and delivery notes are optional. |
| Package | Short description. Mark fragile if needed. Small parcels only. |
| Schedule | Deliver now, or schedule pickup at least 2 hours ahead (up to 90 days). |
| Fare | Review distance, drive time, fare breakdown, and waiting-charge notice. |
- Choose Cash or Card.
- Confirm and post the delivery. You will see the order number and delivery PIN.
In the mobile app
- Open Home.
- Tap Send a package (or enter pickup and drop-off, then get the fare).
- Complete the same steps: pickup → drop-off → receiver → package → fare → payment → confirm.
The fare is always calculated on BringYa’s servers from road distance, not a straight line. What you see before you confirm is the price (waiting time at pickup may add a small charge if the wait exceeds the grace period).
5. After you post
The order status updates live. Typical flow:
- Finding a rider — nearby approved riders receive the request.
- Rider assigned — you see the rider’s first name and rating.
- Heading to pickup → Arrived at pickup → Picked up.
- On the way → Arrived at drop-off → Delivered.
You can:
- Open the delivery from Deliveries (app) or Deliveries on the website
- Copy or share the tracking link with the receiver
- Show the delivery PIN to the receiver (do not post it publicly)
- Cancel according to the on-screen policy if the rider has not already collected the parcel
6. Tracking for the receiver
Every confirmed delivery gets a secure link such as https://bringya.ca/t/....
The receiver does not need an account or the app. They can see:
- Order number and current status
- Destination and estimated arrival
- Rider first name, photo (if available), and rating
- Live map after the parcel is picked up
- Delivery PIN (when enabled)
- Proof of delivery after completion
The link is private. If you need to stop it, regenerate or revoke it from the order details (or ask support).
7. Delivery PIN
The rider must enter the correct PIN to finish the delivery. Give the PIN only to the person who should receive the parcel. You can find it on the order screen and on the tracking page.
8. Payments
- Card: you authorize payment when you book. The final amount may include waiting time after pickup. BringYa does not store raw card numbers.
- Cash: pay the rider the amount shown at drop-off. The rider confirms cash collected.
Receipts appear on the completed order. Saved cards (when enabled) are managed under Payments in the account.
9. Rate your rider
After a successful delivery, rate the rider 1–5 stars. You can add tags (for example Friendly, Fast delivery) and an optional comment. You can rate each delivered order once.
10. Account tools
| Tool | Where |
|---|---|
| Saved addresses | Account → Addresses (web) or saved addresses in the app |
| Profile and password | Account → Profile |
| Support ticket | Account → Support, or email support@bringya.ca |
| Become a rider | Account → Become a Rider in the app — see the rider manual |
| Delete account | Account → Profile → Delete account, or email support@bringya.ca |
11. Common problems
| Problem | What to do |
|---|---|
| No SMS code | Check the phone number, wait, then resend. Ask support if it still fails. |
| Address not accepted | Pickup and drop-off must be inside an active BringYa service area. |
| Fare looks high | Price uses real road distance and time, plus any waiting after the grace period. |
| Cannot find a rider | Stay on the order. Dispatch can assign a rider. Contact support if it stays unassigned. |
| Wrong tracking link | Open the order and copy the current link. Old links stop working if you regenerate. |
12. Quick checklist
- ✓Download the app or open bringya.ca/register
- ✓Verify your phone with the SMS code
- ✓Enter pickup, drop-off, receiver, and package
- ✓Check the fare, then pay cash or card
- ✓Share the tracking link and PIN with the receiver
- ✓Rate the rider after delivery